Terms and Conditions – VIRELLACLEAN LIMITED

 

Effective Date: 13 August 2025​

​

These Terms and Conditions set out the rules for using our website and the services we provide. VIRELLACLEAN LIMITED is a private limited company registered in England and Wales.

 

By accessing or using our website, or by signing up for any of our plans, you confirm that you have read, understood, and agree to be bound by these Terms.

 

 

1. Company Information

 

VIRELLACLEAN LIMITED is a private limited company registered in England and Wales.

Registered Office Address: Suite10 Capital House, 61 Amhurst Road, London, United Kingdom, E8 1LL

Company Number: 16647709
ICO Data Protection Registration Number: ZB957715

 

 

2. Our Services

 

VirellaClean provides Eco-conscious light cleaning support and essential appliance care guidance for UK domestic users.

These services are delivered on a recurring basis under the following plans:

 

• Monthly Plan – £6.99

• Monthly Plan – £12.99

• Quarterly Plan – £18.99

​

 

All prices are stated in GBP and include all applicable charges.

 

 

3. Plans and Payments

 

• Plans are billed in GBP and renew automatically based on the billing cycle chosen (monthly, quarterly, or annually).

• Payments are collected securely via Direct Debit, set up through a secure link sent by email.

• You may cancel your plan at any time before the next billing cycle begins. No partial refunds are available once a billing period has started.

• If a payment fails, we may attempt collection up to two additional times. Continued failure may result in suspension of your plan.

 

 

4. Cancellation Policy

 

You may cancel your plan at any time by:

 

• Emailing us at support@virellaclean.co.uk,

• Calling us on our support number,

• Using the live chat available on our website during business hours, or

• Submitting a cancellation request directly through your customer account.

 

Your plan will remain active until the end of the current billing period.

 

 

5. Refund Policy

 

As this is a low-cost, prepaid plan, no refunds will be issued once the billing period has started.

Refunds are only considered in cases of billing error or duplicate charge and will be processed within 5 working days after review.

 

 

6. Service Availability

 

Our services are available to residents of England, Scotland, Wales, and Northern Ireland.

All communications and support are provided in English and during UK business hours.

 

 

7. User Responsibilities

 

By signing up for a plan, you confirm that:

• You are at least 18 years of age

• You are the account holder or have permission to authorise payments via Direct Debit

• You will provide accurate and up-to-date contact and billing information

 

 

8. Limitation of Liability

 

VirellaClean shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.

Our liability for any direct claims is limited to the total amount paid by you in the three months preceding the claim.

 

 

9. Intellectual Property

 

All materials, branding, and content on the VirellaClean website are the property of VIRELLACLEAN LIMITED and may not be used or reproduced without prior written consent.

 

 

10. Data Protection & Privacy

 

Your personal data is processed in line with UK GDPR and the Data Protection Act 2018.

For further details, please refer to our Privacy Policy.

 

 

11. Amendments

 

We may update these Terms from time to time. Any changes will be posted on our website and will apply from the date of publication.

Your continued use of our website or services means you accept the updated Terms.

 

 

12. Governing Law

 

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the UK courts.

 

 

Contact Us

 

 📧 Email us at: support@virellaclean.co.uk

 📞 Call us at: 07877 407565

 💬 Live Chat: Available via our website during business hours

 📍 Registered Address: Suite10 Capital House, 61 Amhurst Road, London, United Kingdom, E8 1LL

​