Privacy Policy – VIRELLACLEAN LIMITED

 

Effective Date: 13 August 2025

 

 

1. Introduction

 

At VirellaClean, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the UK GDPR, the Data Protection Act 2018, and all applicable UK business and banking regulations.

 

VIRELLACLEAN LIMITED is also registered with the Information Commissioner’s Office (ICO) as a data controller. This registration confirms that we handle personal data in line with UK data protection standards.

ICO Registration Number: ZB957715

 

 

2. Who We Are

 

VIRELLACLEAN LIMITED is a UK-registered private limited company offering recurring plans for light appliance cleaning and care support.

Our registered address and contact details are listed on our official website.

 

 

3. Data We Collect

 

We only collect the personal data necessary to deliver our services, including:

• Full name

• Email address

• Telephone number

• Billing address

• Payment details (processed securely via our payment provider)

 

We do not collect unnecessary or sensitive personal information.

 

 

4. How We Use Your Data

 

Your data is used solely to:

• Manage and deliver your chosen plan

• Process secure Direct Debit payments

• Send service notifications and reminders

• Provide support and respond to your queries

• Meet legal, tax, and financial compliance obligations

 

We do not use your data for profiling or automated decision-making.

 

 

5. Payments and Direct Debit

 

All payments are processed securely through Direct Debit using Stripe, a PCI DSS Level 1 certified platform.

VirellaClean does not store your full payment details. All transactions are encrypted and handled via secure channels.

 

 

6. Legal Basis for Processing

 

We process your data under the following legal bases:

• Consent (when you sign up for a plan)

• Contractual necessity (to provide our services)

• Legitimate interests (such as ensuring security and smooth operations)

• Compliance with legal obligations

 

 

7. Sharing Your Information

 

We do not sell or rent your data.

Your information is shared only with trusted third parties (e.g., Stripe for payment processing, website hosting providers) where necessary to operate our service or meet legal requirements.

All third parties are bound by strict data protection agreements.

 

 

8. Data Storage and Retention

 

Your information is stored securely and kept only as long as necessary to deliver our services or comply with legal obligations.

When no longer required, data is securely deleted.

 

 

9. How We Protect Your Data

 

We apply strong safeguards to keep your data safe, including:

• Secure servers and firewalls

• SSL (HTTPS) encryption

• Stripe’s secure payment infrastructure

• Restricted access controls

 

These measures ensure your personal data remains private and protected.

 

 

10. Your Privacy Rights

 

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate information

• Request deletion of your data (where applicable)

• Restrict or object to certain processing

• Withdraw consent at any time

 

You can exercise these rights by emailing: privacy@virellaclean.co.uk

 

 

11. Cookies

 

Our website uses cookies to:

• Improve site functionality

• Understand visitor behaviour

• Remember user preferences

 

For further details, please see our Cookie Policy.

 

 

12. Concerns or Questions

 

If you have any concerns about how we handle your data, please contact us at privacy@virellaclean.co.uk.

We take privacy seriously and aim to resolve any issues quickly.

 

We take all privacy matters seriously and aim to resolve them promptly and professionally.

 

 

13. Updates to This Policy

 

We may update this Privacy Policy from time to time.

Any changes will be published on this page, and continued use of our services implies acceptance of the updated terms.

 

 

14. Contact Us

 

For privacy-related matters, please contact:

📧 Email us at: privacy@virellaclean.co.uk

📍 Address: Suite10 Capital House, 61 Amhurst Road, London, United Kingdom, E8 1LL

📞 Call us at: 07877 407565