Frequently Asked Question
1. What’s Included in Your VirellaClean Plan?
Your plan includes a monthly eco-friendly cleaning kit, light surface appliance care guidance, service reminders, and access to UK-based customer assistance via email or phone.
2. Do I need to commit to a long-term plan?
No. All plans are flexible and billed on a rolling basis. You may cancel anytime before your next billing date to avoid renewal.
3. How are payments handled?
Payments are securely processed via Direct Debit through Stripe UK. After signing up, you’ll receive a secure email link to complete your setup. You’ll also receive a confirmation and renewal reminders via email.
4. Is VirellaClean available across the UK?
Yes — we serve customers across most of the UK mainland.
5. Can I cancel my plan at any time?
Yes. You can cancel anytime before your next billing cycle. After cancellation, you won’t be charged again. No cancellation fees apply
6. How is my personal data handled?
We follow the UK GDPR and Data Protection Act 2018. Your data is encrypted, stored securely, and never shared without your consent. Stripe handles all payment details through secure, PCI-compliant channels.
7. What kind of support do you provide?
We offer UK-based support related to your plan, usage guidance for your monthly kits, and general tips to maintain cleanliness and freshness around your household appliances.
8. How can I contact customer support?
Our UK-based support team is available by email and phone. Visit the Contact Us page to reach out. We are available (Mon–Fri). 9:00 AM - 5:00 PM Phone No: 07877 407565 Email: support@virellaclean.co.uk Live Chat: Using the live chat available on our website during business hours
9. Will I receive service reminders?
Yes. We’ll send regular email reminders to help you maintain your home appliances — including seasonal care tips and kit usage suggestions.
10. Can I switch between plans?
Yes. You can change your plan before your next billing date. Just contact us, and we’ll assist you with the update.
11. How secure are my payments with VirellaClean?
At VirellaClean, your security comes first. All Direct Debit payments are handled through Stripe, which uses PCI DSS Level 1–certified systems — the highest global standard for payment security. We never store or see your full bank or card details. Your payment details are securely encrypted and managed directly by Stripe’s trusted technology. If you have any questions about how your payments are processed, just let us know — we’re always here to help!